Service status

If something is not working, check here first — this page tells you whether the problem is at our end.

All systems are working normally
  • Creating and signing CVIs
    Drafting a certificate, saving it, and signing it in eCVI-Express.
    Checked automatically
    Working normally
  • Document downloads and attachments
    Opening and downloading issued certificates and invoices, and uploading supporting files.
    Checked automatically
    Working normally
  • Payment processing
    Taking payment when a certificate is issued, and saving a card on file.
    Checked automatically
    Working normally
  • State email delivery
    Sending completed certificates to state offices by email.
    Checked automatically
    Working normally
  • State SFTP delivery
    Sending certificates to states that receive files over a secure connection.
    Checked automatically
    Working normally
  • eCVI XML services
    Building the electronic certificate file that state systems read.
    Working normally
  • API services
    The connection used by partner software to work with eCVI-Express.
    Working normally
  • Practice software (PIMS) integrations
    Importing client and patient details from your practice management software.
    Working normally
  • Desktop app
    The installed desktop version of eCVI-Express.
    Working normally
  • Android app connection
    Signing in and syncing from the Android app.
    Working normally
  • iPhone and iPad app connection
    Signing in and syncing from the iPhone or iPad app.
    Working normally

Services marked checked automatically are monitored by our systems. The rest are updated by our team. If everything here says it is working normally but you are still stuck, it is worth telling us — it may be something we have not noticed yet.

Contact support or call 920-342-4376.